Credit Card & Prepaid Specialist
CORE VALUES:
Park State Bank’s Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT,
And INNOVATIVE. We endeavor to live by these values in all that we do!
MISSION:
The mission of Park State Bank is to deliver exceptional client service, strategic banking
solutions and a community-friendly experience.
POSITION SUMMARY:
The Credit Card & Prepaid Specialist will help manage the day to day operations for the credit & prepaid card programs. This position requires the individual to work closely with their supervisor, other bank staff, service providers/vendors, and customers.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES:
- Assist bankers & customers with credit/prepaid card related questions/issues/research requests as they come through the support channels which include emails, phone calls, Banno Conversations and website contact us.
- Primary person responsible for email groups; card services, credit card services, prepaid services to ensure the pipeline is worked and all email requests are resolved and closed out each day with a detailed response to either our internal or external customers.
- Processing of all credit card related requests including but not limited to all credit card payments, processing and loading of all Consumer & Business credit card accounts, as well as all account maintenance requests.
- Process the Closure & reissuance of accounts that come through the pipeline that are reported as damaged, lost, stolen or compromised.
- Processing of internal scorecard reward point redemptions, and other adjustments as needed.
- Admin for Staff Clientlink Access.
- Compile monthly Business account reissue journal for Business lender review and signoff.
- Monthly handling of Scorecard Cash Back Liability Accrual reporting & funds transfer.
- Back up on reviewing & taking action on all credit card daily EReports, including the posting of the daily credit card settlement for bookkeeping, monitoring reports for daily & monthly credit card & platform maintenance needs that come through on occurrence.
- Back up on review and taking action on Falcon Alerts as they relate to credit cards and work Visa CAMS incidents as they are reported
- Back up on taking action and monitor monthly all past due credit card accounts in the 60-120 day aging category by making efforts to contact the cardholders and documenting results and handling charged-off accounts
COMPETENCIES:
- Customer Orientation
- Results Orientation
- Integrity
- Initiative
- Team Player
ROLE QUALIFICATIONS:
Education:
- High School Degree or a minimum of one year banking experience or customer service experience required
Experience:
This position is open to anyone who is interested in working in the Card Services Department taking on a back room operational position. We’re looking for an energetic, team player, with a great attitude who is open to taking on the variety of responsibilities this position has to offer. On the job training will be facilitated to ensure your success of this rewarding position.
Other Skills:
- Strong communication skills
- Customer service focused
- Maintain confidentiality of customer information
- Resourceful, well organized and ability to multitask
- Effective problem-solving and decision-making skills
- Strong attention to detail
- Self-motivated
WORKING CONDITIONS:
Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills. Will need to communicate in a clear, concise, and pleasant manner.
May, on occasion, have to work longer hours than scheduled.
Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees’ accounts, customer information, and the bank’s finances, so the ability to
keep information confidential is extremely important.
The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. May be required to travel to branches within markets, so must have a valid driver’s license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region.
Despite ongoing security training, there is always the possibility of a bank robbery.
GENERAL NOTICE:
This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.